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STORE POLICIES

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PURCHASING POLICY

When buying an item, you agree that:

  1. you are responsible for reading the full item listing before making a commitment to buy it:

  2. you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process:

  3.  products purchased are solely for personal use and will not be marketed, resold or distributed to any third party for commercial purposes:

  4. it is the buyers responsibility to be sure that products purchased from Love Charlie Biscuits are suitable and safe for the canine that they are purchasing for.
     

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing, sales tax, and shipping cost is available on the payments page.

RETURN POLICY

Due to the health and safety of your dog and others, all biscuit sales are final and cannot be returned or exchanged. We are unable to cancel or refund biscuit orders once they have been processed or confirmed. If you are unsatisfied with your biscuit purchase for any reason,

please contact us at charlie@lovecharliebiscuits.com and we will do everything we can to remedy the situation up to and including a full refund which will be at the discretion of Love Charlie Biscuits.

 

Any non-biscuit products can be returned for a full refund or exchange within 14 days of purchase if: 

  1. item/s are undamaged by buyer: 

  2. buyer is responsible for shipping costs incurred from returning the item/s:

  3. refunds/exchanges will be initiated once product is received by Love Charlie Biscuits:

  4. buyer understands that exchanges may not be possible due to limited stock or one of a kind purchases i.e exchanging bandana sizes 

 

Please contact us at charlie@lovecharliebiscuits.com for all return/refund/exchange inquiries. 

SHIPPING POLICY

All purchases made from Lovecharliebiscuits.com are shipped via USPS priority mail and based on weight of the package. Purchaser is responsible for shipping costs. Biscuits are baked daily for freshness, orders are fulfilled and shipped as soon as possible upon order confirmation unless otherwise specifies. You will receive an email confirmation with tracking information when your order has shipped.

Love Charlie Biscuits does not offer international shipping.

If you do not receive shipping confirmation or your package does not arrive within 14 days of placing your order, please contact us at charlie@lovecharliebiscuits.com

SUBSCRIPTION POLICY

Subscriptions will be fulfilled at the time purchase. A confirmation email will be sent upon shipment. Subscriptions can be cancelled at any time by logging into your account and clicking the subscriptions page.

PAYMENT METHODS

-All major Credit / Debit Cards

-Apple Pay

EFFECTIVE DATE

These store policies are effective as of 25 July 2022

Last reviewed on 25 July 2022

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